PRIVACY POLICY

PURPOSE

Mission Zero is owned and operated by Mission Zero Group Limited (Company Number 13429880) whose registered office is located at A2 – Devonshire Business Centre, Works Road, Letchworth Garden City, Hertfordshire, SG6 1GJ.

Mission Zero acquires personal data from various third parties (including individuals) for the purposes of operating the Mission Zero Standard. Mission Zero Group Limited takes its obligations to protect such personal data very seriously and our commitment to privacy is defined within this Privacy Statement detailing the privacy and data protection principles that guide the operation of Mission Zero.

This Privacy Statement, together with the Mission Zero Terms & Conditions, and any additional data protection policy we may issue from time to time, are designed to achieve the following objectives:

  • Increase awareness of regulatory, legal, and corporate requirements for handling and protecting personal data
  • Set forth minimum guidelines for the collection, use, sharing, protection and other processing of personal data
  • Enable Mission Zero to meet business, legal, and regulatory responsibilities relating to personal data.

For the purpose of data protection legislation (the General Data Protection Regulation (GDPR) (EU) 2016/679 (the “Regulation”) and Data Protection Act 2018) Mission Zero Group Limited is the Data Controller.

COLLECTION OF PERSONAL DATA

Mission Zero will directly collect personal data of individuals who:

  • Contact us (including through social media)
  • Register their organisations for Mission Zero Accredited Status via the Mission Zero Accreditation Portal (MZAP)
  • Are the nominated contact for Mission Zero audits
  • Are customers of other services Mission Zero provides either directly or through any authorised partners.

PERSONAL INFORMATION WE HOLD

The personal data you give us / that we will process may include:

  • Your name and job title
  • Contact details including your postal address, email address, phone number
  • Payment details including your financial/bank and credit card information
  • Driving details, including your driver licence number
  • Training records               

PURPOSES OF PROCESSING PERSONAL DATA

We will use the information you give to us or that we collect about you to:

  • Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
  • Ensure we comply with our reporting and legal requirements
  • Provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
  • Notify you about changes to our service
  • Ensure that content from the Mission Zero website and Mission Zero Accreditation Portal (MZAP) is presented in the most effective manner for you and for your computer
  • Administer the Mission Zero website and Mission Zero Accreditation Portal (MZAP) for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • Improve the Mission Zero website and Mission Zero Accreditation Portal (MZAP) to ensure that content is presented in the most effective manner for you and for your computer
  • Allow you to participate in interactive features of our service, when you choose to do so
  • Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • Make suggestions and recommendations to you and other users of the Mission Zero website and Mission Zero Accreditation Portal (MZAP) about goods or services that may interest you or them
  • Responding to correspondence, queries, feedback and complaints submitted to Mission Zero
  • Ensuring compliance with the Mission Zero Standard and Mission Zero Terms and Conditions including investigating complaints made against Mission Zero Accredited Operators.

LEGAL BASIS FOR PROCESSING OF PERSONAL DATA

We process your personal data because:

  • It is necessary to do so to perform the services we are to provide to you
  • We have your express consent
  • Processing personal data is necessary for compliance with a legal obligation that applies to us

Mission Zero obtains consent from or provides other choices to individuals regarding the processing of their personal data when required by applicable law. Mission Zero also appropriately communicates any choices available to individuals with respect to Mission Zero’s sharing of their personal data with third parties or access to their personal data by third parties.

Specifically, when consent or choice is required or otherwise determined to be appropriate, Mission Zero:

  • Requests the consent of the individual using a type of consent (opt-out or opt-in, implicit or explicit) or other choice mechanism that is appropriate in light of applicable requirements
  • As appropriate, informs individuals of the consequences for failing to consent or to provide their information
  • As appropriate, informs individuals regarding how they can change their consent decisions or choices
  • Processes an individual’s personal data in a manner that is consistent with consent or other choices exercised by the individual         

SHARING OF PERSONAL DATA

We work closely with third parties to whom we may provide and receive information about you. These third parties include:

  • Training providers delivering approved training
  • Companies and individuals providing Mission Zero audit services
  • Suppliers and sub-contractors including technical, payment and delivery services such as Elavon, MailChimp, EventBrite, Zoom and Microsoft Teams
  • Analytics and search information providers
  • Mission Zero specifiers including HS2, Sizewell C & National Highways
  • DVSA
  • Highways England
  • Local Authorities including Transport for London
  • The Chartered Institute of Logistics and Transport
  • Trade Associations including Logistics UK and The Road Haulage Association
  • Strategic partners including Everywhen, Dawes Highways and LMP Legal

Mission Zero may share personal data with third parties as required for reasonable business purposes (in accordance with applicable legal requirements) including:

    • Mission Zero publication partners and mailing houses
    • Mission Zero Audit Providers
    • DVSA
    • Highways England
    • The Police (on a case-by-case basis for prevention and detection of crime)
    • Suppliers/sub-contractors for the performance of any contract we enter into with you or them (including third parties who deliver e-mails to you on our behalf)
    • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others or those who run events
    • Analytics and search engine providers that assist us in the improvement and optimisation of the Mission Zero website
    • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you

DURATION OF RETENTION OF PERSONAL DATA

We will not hold your personal data for longer than we consider necessary for reasonable business purposes described in this Privacy Statement, or to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise between you and us.

Personal data held in the Mission Zero Accreditation Portal (MZAP) is maintained in line with the Accredited Status of the organisation they are part of and if the organisations Accredited Status is withdrawn or cancelled the data is removed and deleted after a period of fifteen months.

General enquiries, and complaints received from Mission Zero Accredited Operators or from members of the public will be retained for a period of fifteen months, after which point it will be deleted.

For any queries related to data retention periods, please feel free to contact us at enquiries@missionzero.org.uk

MARKETING

The email address that you provided us in order to opt in to receiving Mission Zero marketing communications is retained until you unsubscribe from these communications.

If you would like to unsubscribe from service or marketing messages, please use the link we include at the end of every email. You can also email unsubscribe at any time by emailing enquiries@missionzero.org.uk

YOUR INFORMATION RIGHTS

Under data protection legislation, you have a number of information rights in relation to your personal data:

  • The right to access your personal data
  • The right to request the rectification and/or erasure of your personal data that you have provided to Mission Zero
  • The right to restrict the use of your personal data
  • The right to object to the processing of your personal data
  • The right to request to port your personal data that you have provided to Mission Zero
  • Where you have given your consent to receive marketing communications, the right to withdraw your consent to the processing at any time.

If you wish to exercise any of the rights set out above, please contact us at enquiries@missionzero.org.uk

DATA SECURTIY

We take appropriate technical and organisational security measures to prevent unauthorised access and to ensure that the personal data we hold as Data Controller is kept secure.

All information you provide to us is stored on our secure servers, or those of our sub-contractors, within the European Economic Area (“EEA”).

Any electronic payment transactions will be encrypted and conducted by our third-party payment providers in accordance with their terms.

Where we have given you a password which enables you to access Mission Zero Accreditation Portal (MZAP), you are responsible for keeping this password confidential.

The Mission Zero website may, from time to time, contain links to and from the websites of our partner networks, advertisers and partners.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

WEB BROWSER COOKIES

The Mission Zero website and Mission Zero Accreditation Portal (MZAP) may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Mission Zero website and Mission Zero Accreditation Portal (MZAP) may not function properly as a result.

By visiting the Mission Zero Accreditation Portal (MZAP) we will automatically collect the following information:

  • Technical information, including the Internet protocol address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, information through platforms you use; and
  • Information about your visit to the Mission Zero Accreditation Portal (MZAP), including the full Uniform Resource Locators, clickstream to, through and from the Mission Zero Accreditation Portal (MZAP) (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

CHANGES TO THIS PRIVACY STATEMENT

Any changes we make to this Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by email or through the Mission Zero Website and the Mission Zero Accreditation Portal (MZAP).

CHANGES TO THIS PRIVACY STATEMENT

If you have a complaint about the way in which we collect, process and store your personal data which you do not feel can be resolved by contacting us, you have the right to complain to the Information Commissioners Office.

Questions, comments and requests regarding this privacy policy are welcomed and should be email to enquiries@missionzero.org.uk or you can write to us:

GDPR Team
Mission Zero Group Limited
A2 – Devonshire Business Centre
Works Road
Letchworth Garden City
Hertfordshire
SG6 1GJ

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